Movie Repair is not easy :(
It's quite common to experience problems while you're attempting to repair your damaged files. Fortunately, in many cases you can solve them by using the tips explained below.
Your RepairMovie program was designed based on the samples that you have submitted through Treasured, and has been tested to repair them correctly.
But by nature, damaged movie files can contain almost anything. When RepairMovie encounters unexpected data, in some cases it doesn't know how to handle it and can either hang or crash.
After starting the repair, the progress bar stops. Nothing more happens.
In after a few minutes the progress bar hasn't moved, RepairMovie has probably hanged.
Use application menu to Quit, or the Dock to Force Quit, or Command-Alt-Esc to Force Quit.
Now we're in the same situation as after a crash. Read the next section for next steps...
After starting the repair, RepairMovie suddenly crashes.
First of all, let's discard two possible causes:
Lack of disk space: RepairMovie should warn you before starting a repair session, should the amount of free disk space be very low, or inferior to what is needed for the repair. If RepairMovie underestimates the needs, or if you proceed to repair despite the warning, the process may hand or crash.
Workarounds: Choose a different disk, free-up some space, or restrict the repair to a segment of the damaged file.
Problems can happen if you repair despite this warning.
Lack of memory: If the system becomes abnormally slow as the repair progresses, (for example using other running applications takes ages), and lack of disk space has been discarded as possible cause, then it could be a "memory leak".
Application "Activity Monitor" found in /Applications/Utilities folder will show you the memory footprint of RepairMovie. If it's the biggest of the list, and is growing fast, then no doubt about it:
Workarounds: Restrict the repair to a segment of the damaged file. The file is repaired in several segments. Between each segment, it is required to Quit and restart RepairMovie.
If this solution is not acceptable, please contact Aero Quartet technician.
The last, most common case, is the "Rough Spot": unexpected data in the damaged file that causes RepairMovie to hang or crash.
RepairMovie chokes on a Rough Spot
Unlike previous issues, the rough spot always happens at the same point of the repair.
If you get a crash at 12.3%, when you retry you will crash again at 12.3%. If you try repairing now from 10% to 100%, you will crash again at 12.3%.
But if you start at 13%, you may complete the repair, because you have skipped the rough spot. (but maybe there's another rough spot at 77%, and you crash again).
upon relaunch...
When you launch RepairMovie after a crash, this dialog proposes you a "Retry".
The end percentage is set automatically so that repair stops just before the "rough spot".
If you relaunch the repair now, most probably it will complete and generate a repaired movie that corresponds to the first 12.3% of the damaged movie.
Getting around the rough spots is the recommended workaround to crashes. RepairMovie does it by default.
Note that each repair run will overwrite the previous files in the Repair Folder. If you want to keep the results of the previous run, you should choose to create a subfolder for each segment. See how to configure RepairMovie.
If the problem persists... send a Defect Report
Getting around rough spots
If those cases, you can send a Defect Report: RepairMovie extracts a sample of the damaged file corresponding to the rough spot, and collect