Trouble Shooting

General Questions


Q: Does the scanner provide power saving feature?

A: Yes. After 15 minutes'  pending, the system would shut up the light indicating stand-by mode.

Q: What would happen if I do not use the true color video card?

A: Without a true color video card, the monitor can not reflect the color of original document. You would see many dots on the screen (the dithering image) and the displayed color are totally different from the original because of the limited palette  and/or wrong palette settings . However, the data captured by the scanner is not affected; that is, the image data stored in the hard disk is independent of video card.